Help & Support
Our customers are very important to us, and we want to make sure you have everything you need. Learn more about our shop's policies and ordering info below. If you can't find what you are looking for or need immediate assistance, please contact us via phone or email and we'll be happy to help!
What is your Delivery Area?
Our shop locally serves the following cities and surrounding areas:
Do you deliver to local hospitals?
- Cincinnati Children's Hospital
- Christ Hospital
- Jewish Hospital
- Health Alliance
- Christ Hospital Delhi Testing
- Journey Lite of Cincinnati
- Cincinnati VA Medical Center
- Cinti Mercy Hospital
- Mercy Health - Mt. Airy Hosp
- Children's Hospital Medical
- TriHealth Cancer Institute Intercommunity Cancer Ctr
- Children's Hospital Med-East
- Cincinnati Children's Anderson
- Concern Plus
- Select Specialty Hospital
- Bethesda North Hospital Ambulatory Treatment Center
- Anchoring Families Together
- Shriners Hospitals For Childre
- Deaconess Hospital
- Bethesda North Hospital
- Good Samaritan Hospital
- Summit Behavioral Healthcare
- Curative Wound Care Ctr
- Drake Center
- Daniel Drake Center for Post-Acute Care
- Hospice Of The Christ Hospital
- Mercy Health - Anderson Hosp
- Catholic Healthcare Partners
- The Christ Hospital
- Cincinnati Children's Hospital Medical Center
- Mercy Health - Queen City Med Center
- Healthsouth Surgery Ctr
If you do not see the hospital you are looking for, please give us a call at (513) 232-4422, we may be able to accommodate special requests.
Can you deliver to a funeral home?
- George H Rohde & Son Funeral H
- Naegele Kleb-Ihlendorf Funeral
- B J Meyer Sons Funeral Homes
- Gilligan Funeral Homes
- Neidhard Minges Funeral Homes
- Albert L Boehmer & Son Funeral
- Gwen Mooney Funeral Home
- Neidhard Minges Funeral Home
- Schaefer Busby Danner Inc
- Alderwoods Group Inc
- Fares J. Radel Funeral Homes & Crematory
- Moore Family Funeral Homes
- Frederick Funeral Home
- Jamison & Jamison Funeral Home
- Renfro Funeral Services, Inc.
- Celadon Home Ltd
- Meyer & Geiser Funeral Home
- Charles A Miller & Sons Inc
- JC Battle & Sons Funeral Home
- Tredway-Pollitt-Staver Funeral
- Thompson Hall & Jordan Funeral
- Nicholls Funrl Home
- Mihovk Rosenacker Funeral Home
- Nurre Mihovk Rosenacker
- Spaeth Sons Schaefer Busby
- Nurre Brothers Funeral Homes
- Weil Funeral Home
- Spring Grove Funeral Home
- W Mack Johnson & Anderson Home
- Joseph R Garr Funeral Services
- Newcomer Funeral Home
- Vitt Stermer & Anderson Funrl
- Neidhard Young Funeral Home
- Schmidt Dhonau Kucner Funeral
- Vitt Stermer & Anderson Fnl Ho
- Hodapp Funeral Homes
- Vorhis & Ryan Funeral Home Inc
- Clepper - Kelsch Funeral Home & Cremation Center
- Johnson-Brown Funeral Services
- Vorhis & Ryan Funeral Home
- Brater-Winter Funeral Home
- Paul R Young Funeral Home
- Dalbert Woodruff & Isenogle
- Mihovk-Rosenacker Funeral Home
- Radel Funeral Services Co
- Bolton & Lunsford Funeral Home
- Ralph Meyer & Deters Funeral H
- Rebold, Rosenaker & Sexton Fun Home & Crematory
- Strawser Funeral Home
- Gump-Holt Funeral Home
- Newcomer Funeral Hm, Northwest
- Staley-Strawser Funeral Home
- Hay Funeral Home & Cremation C
- Stewart Funeral Home & Donald
- Witt Good & Kelsch Funeral Hme
- Hodapp Funeral Home
- Walker Funeral Home
- Spring Grove Cemetery
- Thopmson Hall & Jordan Funeral
- Gwen Mooney Funeral Home Elden Good Chapel
- House Of Glover Funrl Chapel
- Hillside Chapel
- Imwalle Memorial Funeral Home
- Thompson, Hall & Jordan Funera
- Busse & Borgmann Funeral Home
- Thomas Justin Memorial Funeral Home
- T P White & Sons Funeral Home
- Newcomer Funeral Home, Northwe Chapel
- Thomas-Justin Funeral Home Inc
If you do not see the funeral home you are looking for, please give us a call at (513) 232-4422, we may be able to accommodate special requests.
Do you deliver to nursing homes?
- Gardenview Iv
- Mt Washington Care Ctr
- Alaska Acres Care Ctr
- Montgomery Care Ctr
- Mount Healthy Christian Home
- Garden Park
- Mountaincrest Nursing & Rehab
- Residences Of Garden Gate
- Jean Byars Care Ctr
- Ridge Terrace
- 610 Forest Ave, Skilled Nursing Facility
- Riverview Nursing Community
- Advanced Health Care Inc
- Mercy St Theresa Village
- Three Rivers Nursing & Rehab
- Ivy Woods Health Care & Rehab
- Residence At Greystone
- Residence At Park View
- Residence At Salem Woods
- Scarlet Oaks Retirement
- Lakeridge Villa
- Archbishop Leibold Home
- Wesley Community Svc
- Cottingham Retirement Cmnty
- Wesley Hall
- Courtyard At Seasons
- Lincoln Crawford Nursing Home
- Nursing Care Mgmt Of America
- West Hills Nursing Home Inc
- Oak Pavilion Nursing Home
- St Margaret Hall
- Western Hills Retirement
- Clovernook Healthcare Pavilion
- Columbia Health Care
- Northgate Park
- Communi Care Inc
- Communicare Of Clifton Nursing
- Kenwood Terrace Nursing Ctr
- Wellspring Health Care Ctr
- Judson Home Care
- Alois Alzheimer Ctr
- Seasons Retirement
- Maple Knoll Village
- Blue Ash Nursing & Rehab Ctr
- Deupree Community
- Marjorie P Lee Retirement Comm
- Sunrise Assisted Living
- Deupree House
- Masonic Eastern Star Community
- Harrison House Inc
- Price Hill Nursing Home
- Woods Edge Pointe Nursing Home
- Deaconess Long Term Care
- Manor Care Health Svc
- Queen City Nursing Home
- Zion Care Ctr
- Mallarrd Cove-A Seniors Cmnty
- Beechwood Home
- Sun Health Care
- St Marys Memorial Home
- Westside Terrace
- Llanfair Retirement Community
- Windsor Park Nursing Home Inc
- Glencare Center
- Bayley Place
- Golden Age Retirement Home
- Madeira Health Care Ctr
- Beechknoll Community
- Harmony Court
- Eastgate Health Care Ctr
- Mercy Franciscan Terrace
- Eastgate Retirement Village
- Mercy Health Partners
- Care Center Of Ohio
- Mercy St Theresa Ctr
- Mercy Franciscan At West Park
- Dual Manor
- Byars Nursing Homes
- East Galbraith Health Care
- Camargo Manor
- Thomas Temps
- Hillebrand Nursing Ctr
- Meadowbrook Care Ctr
- Brighton Gardens
- Terrace View Gardens
- Brookwood Retirement Community
- Meadows Health Care Ctr
- Mercy Community-Winton Woods
- Burlington House Ltd
If you do not see the nursing home you are looking for, please give us a call at (513) 232-4422, we may be able to accommodate special requests.
Do you deliver to retirement communities?
- Episcopal Retirement Homes Inc
- Evergreen Retirement Community
- Twin Towers Retirement Comm
- Valley Creek Retirement Comm.
- Twin Lakes At Montgomery
- Turner Home II
- Salvation Army
- Town Square Retirement Villa
- Minnie Scott's Family Care Hm
- Trice Home
- Samuel Home II
- Lampkin House
- Asanti Limited
- Asbury Woods Retirement Villa
- Lincoln Home
- Aspen Amber Park
- North Hill Court Shared Family
- Sem Retirement Communities
- Senior Independence
- Senior Retirement Resources
- Clara Brown Home
- Clauss Home
- New England Club
- Alterra Sterling House
- Philada Apartments
- Deters Home
- Harris Home
- Booth Residence
- Maxine's Adult Care Homes Inc
- Sutton Grove Retirement Comm
- Bridgeway Pointe
- Day Share
- Pro Visions Supported Living
- Zimmer Home #1
- Delaney Home
- Hancock House II
- Happy Day Family Care Facility
- Sunrise Adult Care Facility
- Critcal Choices
- Linden Ash Retirement Capital
- Our Lady Of The Woods Inc
- St Paul Lutheran Village Inc
- Lodge Of Montgomery
- Caracole Inc
- Elder Care Communications
- Hillrise Retirement Community
- Harville Home
- Brownway House
If you do not see the retirement community you are looking for, please give us a call at (513) 232-4422, we may be able to accommodate special requests.
I tried placing an order, but it didn't go through. What can I do?
What if my chosen flowers aren't available?
How can I pay?
Effective Date: January 1, 2020
I. COLLECTION OF INFORMATION
We collect the following categories of information when you use our Services (including when you download or launch our mobile applications) or when the application is running on your device in the background:
- Information you provide directly to us.
- Contact Information, including name, alias, maiden name, email address, telephone or mobile phone number, address;
- Sign-In Information, including username and password, account name, account number;
- Profile Information and Survey Responses, including your interests, preferences, physical characteristics or description, feedback, educational or professional information, employment, employment history, marital status, date of birth, age, significant dates such as birthdays, anniversaries and religious holidays you may observe;
- Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
- Information about other people, (for example, if you order a gift and want it sent directly to the recipient) including recipient's name, address, e-mail address, and telephone number;
- Geolocation data;
- Transaction and Billing Data, including bank account and payment card details, (credit card number, expiration date, and credit card security code, where needed to complete a transaction), billing address, delivery address, signature, transaction history; and
- Correspondence you send to us.
- Information we collect automatically. We collect internet, electronic activity, and other information automatically from the devices and browsers that you use, including your device type; Internet protocol (IP) address; device and advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers; time zone setting and location; browser type and version; browser plug in types and versions; operating system and platform; Internet service provider; pages that you visit before and after using the Services, browsing history, and search history; the date and time of your visit; information about the links you click, pages you view, and advertising you interact with within the Services and other information about how you use the Services; the technology on the devices you use to access these Services; inferences used to create a profile about preferences, characteristics, psychological trends, predispositions, behavior, attitudes; and standard server log information. If you or your device experiences an error, we collect information about the error, the time the error occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred. Consistent with your mobile device or app permissions, we also collect geolocation information including geolocation information derived from your GPS, WiFi and Bluetooth signals, IP address, and other device information, photos stored on your device, contacts from your mobile address book, audio recordings, and appointments from your calendar.
We also receive the categories of information described above from other sources, including from users of our Services, and third-party services and organizations. For example, if you access any social media or similar services through the Services to login or to share information about your experience on our Services with others, we may collect information from these third-party services.
Without this information, we are not able to provide you with all the requested services, and any differences in services are related to your information.
II. USE OF INFORMATION AND PURPOSE OF DATA PROCESSING
We use and otherwise process each of the categories of information identified above for the following business purposes:
To make suggestions and recommendations to you about things that are similar to those that you have enquired about or may otherwise be of interest to you, or to send promotional materials from us or by our affiliates and trusted business partners.
To improve our Services and to ensure that content is presented in the most relevant and effective manner for you and for your device; to administer our Services, including troubleshooting, data analytics, testing, research, statistical and survey purposes; to keep our Services, business and users safe and secure; to comply with applicable laws and regulations; and to protect or exercise our legal rights or defend against legal claims.
Where we need to collect information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may cancel a product or service you have with us.
III. DISCLOSURE OF INFORMATION
We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.
- Authorized third-party vendors and service providers. We share your information with third-party vendors and service providers that provide services to us for a variety of business purposes, such as billing, payment processing, customer service, email deployment, advertising and marketing (including counting ad impressions, verifying positioning and quality of ad impressions, ensuring compliance with industry standards and specifications, ad delivery, reporting, personalization, audience segmentation, and analytics), security and performance monitoring, maintaining or servicing accounts, processing or fulfilling orders and transactions, verifying customer information, research, data hosting, auditing, and data processing.
- Corporate affiliates. We may share your information with our corporate affiliates.
- Business transfers. We may share your information in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sale, initial public offering, or in the unlikely event of bankruptcy.
- Legal purposes. We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, safety, and security of Covent Garden Florist, our affiliates, users, or the public.
- With your consent. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.
If you access third-party services -- such as social media services, third-party single-sign on tools, mobile platforms for in-app purchases -- through the Services, these third-party services may be able to collect information about you, including information about your activity on the Services, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.
If you choose to engage in public activities on the Services, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.
IV. ADVERTISING, COOKIES AND SIMILAR TECHNOLOGIES
The following types of cookies are used on our Services:
- Essential cookies – These cookies enable you to use our Services. These cookies are essential to enable you to browse our Services and use certain features. Disabling them may prevent you from using certain parts of the Services. Without these cookies, certain services such as, recognizing you by name when you return to our Services or enabling you to use shopping charts with our Services, cannot be provided. These cookies also help keep our Services safe and secure.
- Preference cookies – These cookies store information such as your preferred country and language selection, login data and website preferences. Without these cookies, our Services may not be able to remember certain choices you've previously made (such as a saved country / language preference) or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
- Performance cookies – These cookies collect information about how you use our Services such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.
Do-Not-Track Signals and Similar Mechanisms. Some mobile and web browsers transmit 'do-not-track' signals. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.
V. INTERNATIONAL TRANSFERS
We do not knowingly collect or sell any information from children, as defined by applicable law, without parental consent or as otherwise permitted by applicable law.
VII. DATA RETENTION, SECURITY, AND INTEGRITY
Information will be retained only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.
We maintain reasonable security measures to safeguard information from loss, theft interference, misuse, unauthorized access, disclosure, alteration, or destruction. We also maintain reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete, and current. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure, accurate, complete, or current. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.
IX. CONTACT INFORMATION